If something is wrong with your order, tell us and we will put it right. This page explains exactly how.
Returns window
You may return an item within 7 days of receiving it. Tell us within those 7 days, at which point we will agree the return with you before you send anything back.
Condition
Items must come back unused and complete, in their original packaging, with the order reference. We cannot accept a copy that has been written in, marked, or damaged after delivery.
Who pays the return postage
If the item is faulty, damaged in transit, or not what you ordered, we pay the return cost, and we refund the original delivery charge as well.
If you have simply changed your mind, you pay the return postage and the original delivery charge is not refunded. Variations in cover embossing or binding color between print runs (as shown in product photographs) are normal across hand-bound editions and do not constitute a defect or wrong item; returns for color or motif preference are treated as a change of mind.
What we cannot take back
- Wholesale, dealer and carton-quantity orders, which are agreed before dispatch and are final. If there is a fault with trade stock, contact us and we will deal with it directly.
- Items made or bound to your specification.
- Items returned after 7 days, or returned without being agreed with us first.
How to start a return
Message us on WhatsApp at +92 311 1132320 or email info@alifzafarsons.com with your order reference and, where relevant, a photograph. We will confirm the return address and how to send it back.
How your refund is paid
If you paid by bank transfer, the refund goes back to the same bank account the payment came from. We may ask you to confirm the account title, and it must match the account that paid us. We cannot refund to a third party’s account.
If you paid cash on delivery, tell us the bank, Easypaisa or JazzCash account to send the refund to, in the name of the person who placed the order. The Rs 120 cash on delivery fee is refunded only when the return is our fault.
Refunds are issued within 5 to 7 working days of the returned item reaching us and passing inspection, or of us agreeing the refund where nothing needs returning.
Partial returns
If you return part of an order, the original delivery charge is not refunded unless the return is our fault. Delivery was charged on the packed weight of what we sent.
Exchanges
The quickest way to exchange is to return the item under this policy and place a new order.
Damaged copies of the Quran Majeed
If a copy arrives damaged, please do not throw it away. Contact us. We will replace it and advise on respectful handling of the damaged copy.
Contact
Iqra Center, Ghazni Street, Urdu Bazar, Lahore 54000, Pakistan
Phone and WhatsApp: +92 311 1132320
Email: info@alifzafarsons.com